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FAQs

💬 Help & Support

Got questions?
We've got answers.

Everything you need to know about our products, shipping, and how to get started on your wellness journey.

🌿 About Our Products

Are your products safe during pregnancy?

We always recommend consulting with your healthcare provider before taking any herbal supplement during pregnancy. Some of our products are formulated to support fertility and are best used before conception. Please contact us directly and we can advise on what’s appropriate for your stage.

All of our products are made from 100% natural, certified organic herbs. Many of the herbs we use have been part of Caribbean bush medicine traditions for generations — plants like Vitex Berry, Red Raspberry Leaf, Spearmint and Dong Quai. We never use synthetic fillers, artificial colours or mystery ingredients.

Yes! All of our capsules use plant-based capsule shells and contain no animal-derived ingredients. Our teas and drops are also 100% plant-based and vegan-friendly.

Our products are made from natural herbs and are generally well tolerated. Some women experience mild detox symptoms in the first 1–2 weeks such as light headaches or changes in their cycle — this is normal as the herbs begin to work. If you experience any severe or persistent symptoms, stop use and consult a healthcare professional.

We always recommend consulting with your healthcare provider before taking any herbal supplement during pregnancy. Some of our products are formulated to support fertility and are best used before conception. Please contact us directly and we can advise on what’s appropriate for your stage.

📦 Orders & Shipping

Do you ship internationally?

Yes! We ship to 40+ countries worldwide including the UK, USA, Canada, and across the Caribbean. International shipping times vary by location — typically 7–21 business days. You’ll receive a tracking number once your order is dispatched.

Once your order is dispatched, you’ll receive a tracking number via email or WhatsApp. You can use this to track your package through our courier’s website. If you haven’t received a tracking number within 3 business days, please contact us at support@thehealthywoman.net.

Local Jamaica delivery is typically 1–3 business days via bearer (12–7pm, Mon–Fri). International orders take 7–21 business days depending on your location. We ship within 1–3 days of your order being placed.

If you need to change or cancel your order, please contact us as soon as possible at support@thehealthywoman.net or via WhatsApp. We process orders quickly, so we can only accommodate changes before your order is dispatched.

We accept Visa, Mastercard, PayPal and Cash on Delivery (COD) for local Jamaica orders. All online payments are processed securely. If you have trouble checking out, please reach out to us and we’ll help you complete your order.

💊 How to Use

Can I take multiple products together?

Yes, many of our products are designed to complement each other. For example, our PCOS Capsules and PCOS Tea work beautifully together. If you’re unsure which combination is right for you, take our free quiz or reach out to us on WhatsApp and we’ll guide you personally.

Take capsules with a full glass of water, preferably with food to avoid any stomach discomfort. Follow the dosage instructions on the product label. Consistency is key — take your capsules at the same time each day for best results.

Absolutely! We have a dedicated Male Wellness range specifically formulated for men’s vitality, stamina and reproductive health. Visit our Male Wellness category for options.

For most of our products, continuous use is fine and often recommended for sustained results. Some herbalists recommend a 1-week break every 3 months. Feel free to reach out to us on WhatsApp for personalised guidance.

✨ Results & Expectations

Every body is different, but most customers begin to notice changes within 2–4 weeks of consistent use. Hormonal health takes time to rebalance — we recommend giving your body at least 3 months for the deepest results. Many of our pregnancy success stories happen around the 3-month mark.

👤 Account & Subscriptions

How do I update my account information?

You can update your account information by logging into your account on our website. If you need help, you can email us at support@thehealthywoman.net or nichelle@thehealthywoman.net and we’ll update your details for you.

Many of our products offer a Subscribe & Save option at checkout. Simply select the subscription option and choose your delivery frequency. Subscriptions save you money on every order. You can manage or cancel your subscription at any time from your account.

After placing your order, you will be contacted when your order is ready for pickup at the store.